Privacy Policy

Last updated: January 25, 2026

At Hazel Roses, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

When you place an order or create an account, we collect:

  • Name and contact information (email, phone number)
  • Billing and delivery addresses
  • Payment information (processed securely via Stripe)
  • Order history and preferences
  • Gift card messages and delivery instructions

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and browsing behavior through cookies and similar technologies.

How We Use Your Information

  • Process and fulfill your flower orders
  • Send order confirmations and delivery updates
  • Communicate with you about your orders
  • Improve our website and customer experience
  • Send promotional emails (with your consent)
  • Comply with legal obligations

Data Security

We implement industry-standard security measures to protect your personal information, including 256-bit SSL encryption, PCI-DSS compliant payment processing through Stripe, secure account authentication, and regular security audits. We never store your complete credit card information on our servers.

Information Sharing

We do not sell your personal information. We may share your information with:

  • Payment processors: Stripe processes payments securely on our behalf
  • Delivery partners: Our delivery team receives necessary delivery information
  • Service providers: Email and hosting services that help us operate our business
  • Legal requirements: When required by law or to protect our rights

Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Opt-out of marketing communications
  • Request a copy of your data in a portable format

To exercise these rights, please contact us at helpdesk@hazelroses.com

Cookies

We use cookies and similar technologies to remember your shopping cart and preferences, keep you logged into your account, analyze website traffic and usage patterns, and improve our services. You can control cookies through your browser settings, though disabling certain cookies may affect website functionality.

Policy Updates

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the “Last updated” date. We encourage you to review this Privacy Policy periodically.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

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